This pet is 100% handmade Leather hair, deep processing, a wide variety, smooth shape, dynamic and vivid, lifelike, soft and comfortable. Strong resistance to destruction, not easy to break. The hair of the skin has the characteristics of very easy to remove dust, and can be kept clean for a long time.
The manufacturer has exquisite craftsmanship, pursues perfection, and strives to make the finished product realistic and high-quality The average production time is usually 5-15 days, please be patient Can provide customized pets you like (the store will focus on the different needs of each customer) 50,000 satisfied customers
The mold is made of plastic, filled with soft materials such as sponge and cotton, and the outside is pasted with professionally processed artificial fur. No peculiar smell, no discoloration, can be stored for many years. All products are autoclaved
[Technical traces]: Since it is a purely handmade product, there may be some defects in the product details, please understand [Reminder]: The product display pictures were taken under professional lighting. There may be slight color difference between the displayed image and the actual product. All product colors are subject to actual
If you have questions or concerns then please do not hesitate to get in contact with us.
Q: How do I change the shipping address or cancel my order? A: Please contact our Customer Service Team immediately if you need to change the shipping address or cancel your order. Please be that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/ Or cancel the order.
Q: How do I use a coupon code? A: Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart, and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Coupon code cannot be used for orders already placed.
Q: How do I opt-out of emails? A: Why would you want to? Our fans receive all kinds of perks and special gifts. But if you want, just click the 'unsubscribe link at the bottom of any emails.
Return & Exchange Policy
Rosetoy-official wants you to be completely satisfied with your new item and offers a 14-day return or exchange policy on most items. But please note that sales and discounted items can only be exchanged and are not eligible for return.
Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
We will process refund or exchange in 1-7 workdays after we confirmed receiving your parcel.
PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble. Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.
Non-returnable & Non-refundable Products:
Sales and discounted items
Products that have been turned on or used
Underwear or adult products that have been opened
Receive items have been more than 14 days
Items must be unused, undamaged, and returned in their original packaging;
The return address is the address notified by customer service email:[email protected]
Please attach your name, phone number, address, and a copy of the invoice/receipt.
Unshipped orders: Please contact customer service to replace the products for you, customer service email: [email protected]
Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
Refund Processing Time:
We will process the refund within 7 workdays after we receive returned package.
Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method. (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).
The postage depends on the logistics company in your area.
Freight, taxes, and insurance are not refundable.
Rosetoy-official will not be responsible for any return or exchange costs.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!