- This pet is 100% handmade
- With 30 years of pet making experience, each one comes realistic
- The average production time is usually 5-15 days, please be patient
- Can provide customized your favorite pet
- 50,000+ satisfied customers
- Because of the first contact with Facebook sales, the price is limited in time
- made from artificial fur
- hand sculpted polymer clay nose, claws, paws
- glass eyes
- the head, body, and legs are connected by the plastic skeleton locking
- filled with polyester and steel granules
- toned by airbrush paint and art pastel for giving a living species.
- It is completely handmade.
- [Technical traces]: Handmade products are not artworks, there may be some defects, perfectionists buy carefully!
- [Warm Tips]: Due to the display and shooting lighting factors, there may be color difference, please refer to the actual product for details! Mind the color difference, please purchase carefully.
SHIPPING & DELIVERY
We processes orders between Monday and Friday. Orders will be processed within 7 business days of ordering and shipped out the next day after the processing day. All orders are shipped with tracking number so you can track it every step of the way!
OUR GUARANTEE
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free 90-day guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
* LIMITED stock, Click ADD TO CART before stock runs out!
If you have questions or concerns then please do not hesitate to get in contact with us.
We would love to hear from you, contact us on:
Email: [email protected]
Frequently Asked Questions:
Q: How do I change the shipping address or cancel my order?
A: Please contact our Customer Service Team immediately if you need to change the shipping address or cancel your order. Please be that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/ Or cancel the order.
Q: How do I use a coupon code?
A: Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart, and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Coupon code cannot be used for orders already placed.
Q: How do I opt-out of emails?
A: Why would you want to? Our fans receive all kinds of perks and special gifts. But if you want, just click the 'unsubscribe link at the bottom of any emails.
Return & Exchange Policy
Rosetoy-official wants you to be completely satisfied with your new item and offers a 14-day return or exchange policy on most items. But please note that sales and discounted items can only be exchanged and are not eligible for return.
Returns & Exchanges Process:
- Please contact us first, customer service email: [email protected]
- We will provide our return address.
- Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
- We will process refund or exchange in 1-7 workdays after we confirmed receiving your parcel.
PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble.
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.
Non-returnable & Non-refundable Products:
- Sales and discounted items
- Products that have been turned on or used
- Underwear or adult products that have been opened
- Receive items have been more than 14 days
Return Requirements:
- Items must be unused, undamaged, and returned in their original packaging;
- The return address is the address notified by customer service email:[email protected]
- Please attach your name, phone number, address, and a copy of the invoice/receipt.
Exchange Requirements:
- Unshipped orders: Please contact customer service to replace the products for you, customer service email: [email protected]
- Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
Refund Processing Time:
- We will process the refund within 7 workdays after we receive returned package.
- Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method. (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).
Shipping Costs:
- The postage depends on the logistics company in your area.
- Freight, taxes, and insurance are not refundable.
- Rosetoy-official will not be responsible for any return or exchange costs.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!
Customer Service Email: [email protected]
