Cleaning and storage of vibrating sex toys:
1. The massager must be thoroughly cleaned before and after each use.
2. Do not immerse the massager in water when cleaning.
3. When cleaning the product, please do not wash it under the tap. It should be wiped with a wet towel.
4. Do not use silicone oil lubricants. Silicone oil lubricants will corrode silicone products. If you need to use a lubricating fluid, use water soluble.
5. After drying, dry naturally and avoid direct sunlight.
6. Store the massager in a dry, dust-free location and store it in its original packaging as much as possible.
Safety of vibrating sex toys:
1. Don't share your massager with others.
2. If you feel uncomfortable, stop using your massager immediately.
3. Use a massager with a water based lubricant.
4. If the outside of the massager is damaged or not smooth, stop using it.
5. Keep out of reach of children.
1. Please charge before use.
2. Before use, please use a warm water, antibacterial soap or medical alcohol to clean the massager.
3. Use only your massager with high quality water based lubricant. Do not use massage oils, hand creams or cleaning solutions. These items can damage your massager and void your warranty.
All products are 100% brand new, workable and checked carefully before sending out.
All products are made of Medical grade material, 100% safety, harmless to the body, (It is normal that you smell slight odor when first open, because product was in sealed package for months. Please clean it and dry it naturally, the smell will disappear soon.)
We will send out order within 5 workdays. The delivery time will vary according to different countries and will be affected by weather,pubilc holidays and so on. If order dosen't recevied in declare time, please contact us.
We regard customers as our friends. We hope you can shop from us with more happiness and less worry. your support is very important to us, Please do not forget to leave us 5-Star feedback.
WANT SOME HELP? WE LOVE HEARING FROM YOU!
Before you send us an email though, check out our FAQ (Frequently Asked Questions) to see if we've already answered your most burning questions there.
The email address: [email protected]
Company name: Dongguan Huaruisi Network Technology Co., Ltd
Address: Room 103, No.25 XingSan Street, Beizha West, Humen Town, Dongguan city, Guangdong Province
If you do not get our reply email in your inbox, please check your “junk mail” folder or “spam” folder.
Return & Exchange Policy
Rosetoy-official wants you to be completely satisfied with your new item and offers a 14-day return or exchange policy on most items. But please note that sales and discounted items can only be exchanged and are not eligible for return.
Returns & Exchanges Process:
- Please contact us first, customer service email: [email protected]
- We will provide our return address.
- Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
- We will process refund or exchange in 1-7 workdays after we confirmed receiving your parcel.
PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble.
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.
Non-returnable & Non-refundable Products:
- Sales and discounted items
- Products that have been turned on or used
- Underwear or adult products that have been opened
- Receive items have been more than 14 days
- Items must be unused, undamaged, and returned in their original packaging;
- The return address is the address notified by customer service email:[email protected]
- Please attach your name, phone number, address, and a copy of the invoice/receipt.
- Unshipped orders: Please contact customer service to replace the products for you, customer service email: [email protected]
- Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
Refund Processing Time:
- We will process the refund within 7 workdays after we receive returned package.
- Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method. (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).
- The postage depends on the logistics company in your area.
- Freight, taxes, and insurance are not refundable.
- Rosetoy-official will not be responsible for any return or exchange costs.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!
Customer Service Email: [email protected]